Terms & Conditions

Terms & Conditions

Terms & Conditions

Taylor Study Method Terms & Conditions

All prices are subject to change without prior notice. We reserve the right to refuse business and/or to terminate services with anyone for any reason at anytime.

Refund Policy

Taylor Study Method has a seven (7) day return policy. This period begins upon receipt of the material and extends for a period of seven (7) days. Customers must notify Taylor Study Method within this 7-day period should they elect to return unused materials. In addition, there will be a 20% cancellation fee, charged to customers, for all cancelled orders and/or returned materials. No refunds or partial refunds will be granted for online products that have been registered. Customers may elect to cancel an unregistered online program within 7 days of purchase; however, there will be a 20% cancellation fee.

Online Programs Policy

A customer who purchases any of our online programs is purchasing an individual license to use Taylor Study Method’s proprietary software. Our online programs are comprised of multiple platforms provided in a way to be operated by an individual and will be defined as software. Software consists of carefully organized instructions and code written by programmers in any of various special computer languages. They may be delivered as, but not limited to a web application, mobile application, and/or desktop application.

The purchaser will be granted a license to access the software upon receipt of funds. Access to the software will typically be provided at time of purchase, but may vary dependent on the product. Technical support will be available during business hours should an issue arise. This license is granted to only the original purchaser and, as such, purchaser is not permitted to sell, lend, assign, lease, or transfer in any other way any copy or use of the software. This license is non-transferable. Purchaser also may not sell, lend, assign, lease, or transfer in any other way remaining time to use the software. Any violation of this provision is not permitted and may cause program to be terminated with no refund of the licensing fee paid.

All online programs are active for a limited time period. All online program access starts at time of purchase. If you have questions about your access, please contact our customer service team at 800-472-1931, Monday through Friday from 8:00 a.m. to 4:00 p.m. PT, Saturday 8:00 a.m. to 11:00 a.m. PT.

Additional time in the program is available for an additional cost. The information and content contained in any of our online programs remains the property of Taylor Study Method. No part of this information or content may be reproduced in any form nor transmitted by any means, mechanical or electronic, without the express written consent of Taylor Study Method.

Educational Coaching

If coaching is included with your purchase, our educational staff are available by appointment only. Hours and days vary depending on coaches' availability. Coaching services may be accessed for the same period as the duration of your enrollment, and only while your enrollment with Taylor Study Method is active.

International Customers

Taylor Study Method is not responsible for any custom or duty fees on international orders. The customer is responsible for all costs associated with these fees directly through UPS. Notification of any international fees will be sent by UPS.

Discount / Promotions Policy

From time to time Taylor Study Method offers discounts and promotions. If more than one discount could apply to a product, only the greater discount will be honored. Taylor Study Method reserves the right to change its policies and procedures at any time without prior notice. (Rev August 2017)

Special Accommodations

Please call, mail, or email Taylor Study Method with any questions regarding special accommodations.

Taylor Study Method, A Triad Company
212 W. Ironwood Drive,
Suite D #168
Coeur d’Alene, ID 83814

Toll Free: (800) 472-1931
Fax: (805) 676-3033
Local Call: (805) 676-3030
Email: contact@taylorstudymethod.com

Changes to Contact Information

Customers are responsible for notifying Taylor Study Method of changes in name, address, telephone number, and/or email address, to ensure the accurate receipt of shipments and/or notifications.

Pass Guarantee

We are committed to your success! We are so confident that you will pass using our program, we will give you extra time for free if you don’t.

TSM has six easy requirements that you must meet to be eligible for TSM's Pass Guarantee:

  • Membership Term: Your membership must be between 4 and 6 months (16 - 24 weeks).
  • Complete the Program: You must fully complete each section of our program.
  • Coaching: You must have (1) an Initial Coaching Session at the onset of your preparation and (2) a Final Review Coaching Session within a week before your Exam.
  • Taking the Test: You must take the EPPP within 1 month of your membership expiration date.
  • Test Score: You must send a copy of your test score within 3 weeks after your confirmed test date.
  • Freezing Your Account: You may only freeze (i.e., put on hold) your account one time without disqualifying the Pass Guarantee.

In the unlikely event that you do not pass your EPPP, and you have met ALL six criteria outlined above, you may extend your membership an additional 3 months at no charge.


Who can I contact with questions regarding this Policy?

If you have questions concerning our privacy practices, contact us at:

Taylor Study Method, A Triad Company
212 W. Ironwood Drive,
Suite D #168
Coeur d’Alene, ID 83814
Email: contact@taylorstudymethod.com

Page last updated: March 29, 2021